If you are not completely satisfied with your purchase, simply return any applicable item(s) to us unused in their original condition and packaging within 14 days of and we will issue a refund on receipt or exchange the item if preferred. Our delivery charges are only refundable if you have cancelled your entire order within the 7 day period or where the goods are faulty / wrongly supplied and a refund is made.
Please note:
We can not offer refunds or exchanges on any liquids / coils, tanks or drip tips once taken off our premises (for health & safety / hygiene reasons)
The items are your responsibility until they are received by us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility.
Items must be returned in their original packaging. Items without packaging or with damaged/unsaleable packaging are subject to a 25% restocking fee.
FAULTY / WRONGLY SUPPLIED ITEMS
If the item you received is faulty or we have sent the wrong item, please contact customer services using the Contact Us Page, quoting your order number, the details of the product and the reason for return, and whether you require a refund or a replacement.
We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty or wrongly supplied items to return them to us.
This returns policy does not affect your statutory rights.